Implementation Services
Our expert Implementation Team is the primary and most critical interface between EthicsPoint and our clients. A successful implementation is a critical component to the overall success of any solution, and we take a best-practice approach to each and every engagement. Our dedicated and experienced team members are responsible for the initial set-up and implementation of the EthicsPoint solution, as well as for ongoing account management and support of our worldwide client base.
Our Implementation Team:
- Reviews and validates client requirements and business needs
- Project manages all implementation timeframes and deliverables
- Assures the quality review of client solutions, noting opportunities for improved efficiency based on continued or increased use of the EthicsPoint solution
- Assures the quality and continuous improvement of EthicsPoint’s internal implementation methods and procedures
- Provides best practice thought leadership for both internal and external stakeholders
- Ensures timely, accurate, and thoughtful response to client needs
- Establishes a collaborative, team-oriented environment both within the team and across all functional areas of the company
Implementation Process
EthicsPoint’s hotline reporting solution, as part of Issue and Event Manager Standard, is normally implemented in about eight weeks. Issue and Event Manager Professional and Enterprise generally requires a slightly longer implementation period—averaging 12 weeks—the length of which depends on the compliance complexity and risk dynamics facing your organization.
A typical Issue and Event Manager Professional implementation involves:
- Planning and Administration Training (1 week)
- Risk and Operational Unit Requirements (3 weeks)
- Application Tailoring or Customization (4 weeks)
- User Set-up and Training (1 week)
- Legacy Data Conversion—if required (3 weeks)
- System Testing (2 weeks)
- Roll-Out and Go Live (3 days)
- Post-Implementation (1 to 2 weeks)
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